Ankush Minda

Service Assurance Engineer specializing in reliability, automation, and critical production systems.

Mumbai, India

Experience

American Express

About Me

Service Assurance Engineer with — of IT experience, specializing in supporting critical production systems in the global banking sector. Expert in application troubleshooting across UNIX, .NET, Java, and cloud environments; proven track record in reducing downtime and elevating reliability.

Reliability Engineering

Maintain high availability and performance of mission-critical systems.

Automation

Build Python/Shell tooling to eliminate toil and accelerate recovery.

Monitoring & Analytics

Splunk/Dynatrace dashboards for proactive detection and RCA.

Professional Journey

American Express

Service Assurance Engineer

Aug 2021 – Present

Global Loyalty and Benefits (Membership Rewards)

Led vendor teams during SEV incidents to swift resolution.
Delivered Python automation to reduce repetitive tasks.
Ensured SLA adherence and high availability.
Built scalable reliability tooling and runbooks.

Global Merchant Services (Merchant Payables)

Managed Tier 1 premium applications ensuring SLA compliance.
Handled SEV 0/1 incidents with RCA follow-through.
Developed Splunk dashboards for proactive monitoring.
Led disaster recovery exercises across environments.

TSYS – Global Payments

Software Engineer Senior G1

Mar 2021 – Aug 2021

Heartland Payment Systems

Built production support from the ground up.
Implemented Datadog monitoring and dashboards.
Managed image creation/rotation/promotion in GCP.
Delivered in-house dashboard for support metrics.

Synechron Technologies

Sr. Associate

Sep 2020 – Mar 2021

Data Analytics

Generated Splunk reports and monitoring dashboards.
Ran ITIL Incident/Change/Problem processes.

Atos | Syntel

Consultant

Mar 2014 – Sep 2020

American Express, Phoenix (Merchant Interactive Systems)

2 Years Onsite Experience in Phoenix, USA

SME for critical merchant applications.
Migrated from VSS to PaaS infra.
Java dashboards for performance monitoring.
Close collaboration with business and POs.

Technical Expertise

Languages & Scripting

Python Java Shell Scripting SQL

Monitoring & APM

Splunk Dynatrace AppDynamics Datadog

Systems & Platforms

UNIX GCP ServiceNow CRON

Methodologies

ITIL SAFe Agile Incident Management SRE

Education & Certifications

Education

Bachelor's in Computer Science Engineering
MIT Mandsaur (R.G.P.V. Bhopal) — 70.81%

Certifications

• AWS Certified Cloud Practitioner
• ITIL Intermediate Service Operations
• ITIL Foundation
• SCJP 6 Certified
• SAFe Practitioner 4
• IBM DB2 Certified

Let's Connect

Send Me a Message

Work with Me

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